Frequently asked questions
When is my card charged?
Your card is authorised when you send the request and charged only when the host accepts. If the host declines or doesn't answer within 24 hours, the hold is released.
What does my pet need to be booked?
A profile photo and up-to-date core vaccines: rabies and DHPP for dogs, rabies and FVRCP for cats.
How do I know who's picking my pet up?
Once a driver claims the trip you see their name, photo, car and rating on your booking. On the day you'll see their ETA and your 4-digit pickup code.
Can I cancel?
Yes, from your booking. The exact refund is shown before you confirm and follows the stay's cancellation policy.
Can I extend a stay?
Yes, if the host has room. You pay the extra nights from the booking page and the return trip moves with it.
Still stuck? Visit the help centre